1. Who We Are
Codebase Engineering ("we", "us", "our") is an engineering software company with its registered office at 301, Block-B, Prayosha Apartment, Vachnamrut Lane 2, Labh Green Park, Vadodara 390012, Gujarat, India, and its corporate office at 24, 4th Floor, Alankar Tower, Sayajiganj, Vadodara 390007, Gujarat, India. We develop and operate TankCode 650 and IsoMetrics, and this website at codebaseengineering.com.
For any privacy-related queries, contact us at: info@codebaseengineering.com
2. Information We Collect
We collect information in the following ways:
- Information you provide directly — Name, work email address, organisation name, and message content submitted through our contact forms or product enquiry forms.
- Account information — If you register for a product trial or subscription, we collect your name, email address, and, where an invoice is issued, the billing name, billing address, and GST/tax identifier you provide. We do not process card payments and do not collect or store payment card details.
- Usage data — Anonymous analytics data about how our websites and products are used, including pages visited, features accessed, and time on site. This does not identify you personally.
- Technical data — IP address, browser type, operating system, and referring URLs, collected automatically when you visit our website.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Manage your product trial or subscription account
- Send transactional communications (account confirmations, password resets, billing receipts)
- Send product updates and relevant engineering content, where you have opted in
- Improve our products and website using aggregated, anonymised analytics
- Comply with legal and regulatory obligations
We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual necessity — to provide the services you have requested or signed up for.
- Legitimate interests — to respond to enquiries, improve our products, and prevent fraud.
- Consent — for marketing communications, where we have asked for and received your explicit consent.
- Legal obligation — where processing is required to comply with applicable law.
5. Data Sharing
We do not sell your personal data. We may share it with:
- Service providers — Our cloud hosting provider (OVH, Canada), transactional email provider (Resend, United States), business email provider (Zoho Mail, India data centre), and analytics services that help us operate our business. These parties are contractually bound to process data only as instructed by us.
- Legal authorities — Where required by applicable law, court order, or to protect the rights and safety of Codebase Engineering or others.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes described in this policy. Account data is retained for the duration of your subscription and for a reasonable period thereafter for tax and accounting purposes. Contact form submissions are retained for up to 24 months. You may request deletion at any time.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to access the data we hold about you
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time (where processing is based on consent)
- Right to nominate another individual to exercise your rights on your behalf in the event of your death or incapacity (under the Digital Personal Data Protection Act, 2023)
- Right to lodge a complaint with the Data Protection Board of India or, if you are in the European Economic Area or United Kingdom, with your local data protection supervisory authority
To exercise any of these rights, email us at info@codebaseengineering.com or contact the Grievance Officer named in Section 13. We will acknowledge and respond within 30 days.
8. Cookies and Tracking
Our websites use cookies and similar technologies for the following purposes:
- Essential cookies — Required for the website and product to function (session management, security tokens). These cannot be disabled.
- Analytics cookies — Used to understand how visitors use our website. We use privacy-respecting analytics tools that do not share data with advertising networks.
You may control non-essential cookies through your browser settings.
9. Security and Breach Notification
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. This includes encryption of data in transit (TLS) and at rest, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
If a personal data breach affecting your data occurs, we will notify you without undue delay, and we will notify the Data Protection Board of India and any other supervisory authority where notification is required by law.
10. International Transfers
Our primary operations are in India. Our hosting provider (OVH, Canada) and our transactional email provider (Resend, United States) operate outside India, so personal data is transferred to and processed in those countries. Section 16 of the Digital Personal Data Protection Act, 2023 permits such transfers except to countries specifically restricted by the Central Government. Where personal data of individuals in the European Economic Area or United Kingdom is transferred outside those regions, we rely on the Standard Contractual Clauses adopted by the European Commission, or an equivalent safeguard offered by the relevant provider.
11. Third-Party Links
Our website may contain links to third-party websites (such as tankcode650.com and partner platforms). This Privacy Policy applies only to codebaseengineering.com. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies independently.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. Continued use of our website or products after such changes constitutes acceptance of the updated policy.
13. Grievance Officer and Contact
In accordance with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer with any grievance about the processing of your personal data:
The Grievance Officer, Codebase Engineering
Registered Office: 301, Block-B, Prayosha Apartment, Vachnamrut Lane 2, Labh Green Park, Vadodara 390012, Gujarat, India
Corporate Office: 24, 4th Floor, Alankar Tower, Sayajiganj, Vadodara 390007, Gujarat, India
info@codebaseengineering.com
We will acknowledge and address grievances within 30 days of receipt.
The same address may be used for all other questions about this Privacy Policy.
This policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Vadodara, Gujarat.